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Frequently Asked Questions


Can I log off and restart the course as many times as I want?
Yes. Once you purchase your Continuing Education Course, you will be given access to your course to complete it at your leisure. A built in timer will log the hours spent on line with the course. Periodic assessment test placed within the course will gauge you retention level.

How do you report my hours to the DPBR once I complete my course?
We normally electronically report the completed course credit hours within 10 days of completion (usually less).  You should check with your DBPR online account to see when the hours actually do post. When you confirm that all the hours have posted, you can renew your license right there on the same website. Be sure to print yourself a receipt from the State’s website!  For your own records you should print yourself a hard copy of your completion certificate. It is available on the Courses and Exams page of your online course. Look on the bottom of that page under the section titled Documents Available/ Issued. Click on the blue link “issued” to view & print your certificate.

Can I share my account with my friend?
No. Your purchase is limited to single user access and the course must be completed by the purchaser and licensee. For security reasons, your exam purchase may include a question limit to protect us from password sharing. If you reach this limit, additional questions will be added providing your account does not show an abusive pattern.

After I purchase, do you send me a CD to take the course with?
No, all of our content and course taking process is online. Once you purchase your Continuing Education Course online, you can take your course from any computer that has internet access.

Does your site keep track of my score?
Yes. Our site keeps track of every course you take, the time spent on line, and the scores for each assessment test. It also gives you performance benchmarks and lets you know how you are doing in all areas.

Can I review the course that I take?
Yes. You can open and review any of your courses in your course history. Just as you were taking the course, you can open your course and view the content.

Can I pause my course, and come back to it later?
Yes. Any course can be paused at any time for later use. When you are ready to continue your course, simply go into course history, select your paused course, and continue on.

How do I get help?
You can obtain help by using the support link on the menu, and sending a support request to us.

What happens if I forget my username or password?
If you cannot remember your login information, click HERE and we will send that information to you to the email address you signed up with.

Can I get a refund on my courses?
No refunds or credits are given on online Contractor continuing education Courses.

Do you offer in-class Contractor continuing education courses? 
Yes we offer Contractor continuing education courses in classroom locations throughout Florida.  Click HERE for more information.

What are the minimum system requirements?
 

High speed internet (non-dialup)

This course is an online course that requires an internet connection for course delivery. We highly recommend a high speed connection. The course will work on a slower connection, but the user may experience pauses or delays, especially with courses that contain video.

Operating Systems:

  • Windows 7 or higher
  • Mac OSX - 10.0+

Personal computers, laptops, or other computer systems that support Adobe Flash:

Adobe Flash: Flash Player 10 or later (http://www.adobe.com/go/getflash)

Supported Browsers (with pop-up blockers set to OFF):

  • Windows*: Firefox 23 and later, Google Chrome
  • Mac: Safari 3 and later, Firefox 23 and later, Google Chrome

* Note: Internet Explorer 7 and later may be used successfully with your online course on many Windows systems, but is not suggested. If you use Internet Explorer and experience any issues running or completing your online course, you should switch to one of the other supported browsers.

Firefox free download: http://www.mozilla.org/en-US/firefox/new/

Google Chrome free download: https://www.google.com/intl/en_us/chrome/browser/

Mobile devices** (HTML5):

Supported Browsers (with pop-up blockers set to OFF):

  • Google Chrome 29 or later on Windows or Mac
  • Safari 6.0.5 or later on Mac
  • Mobile Safari in Apple iOS 5.0 or later on iPad/iPhone

**Note:

  1. There are a myriad of different mobile devices in the marketplace, and many have individual device-specific limitations. No representation is made that this course will operate correctly on your mobile device.
  2. Online courses designed for mobile support may work on some Android devices, however we do not officially support Android devices or browsers. If you experience problems running or completing your course on an Android device, please switch to a different device.

Some online courses also require the following to display online documents: